Ordering Process

We have refined our checkout process to make it straightforward and easy for you to make a purchase. It is totally transparent and gives you all the information you require to make a safe purchase from our website.

Prices of our products are clearly shown on all our product pages. Once these items have been added to the cart you can view the total of your purchases. This total will never increase unless you add additional items to your cart.

The stated cart will never increase, however it can decrease if you have an applicable coupon code to apply at checkout.

Secure Payment Options

We offer two payment methods, both secured with industry standard Comodo / Sertigo 256-bit Positive SSL Encryption for your protection.

1.  PayPal.  Regardless of whether you have a PayPal account or not, you can use this method. Many customers buying online prefer this option as you get double protection for your purchase, protection from both PayPal and your financial institution. If you do not have an account with PayPal just use your regular Credit Card when prompted during the PayPal checkout process.

2.  Major Credit Cards. To use this option simply enter your card details, billing details and check the T&C’s and Privacy Policy when checking out. You will get full protection from your financial institution in the rare event that you have a problem during your transaction with Lawn Levelling Rake Canada.

For your convenience we accept all major  Credit Cards inclding Visa, MasterCard, American Express and Discover.

Lawn Levelling Rake Canada only ever see the last 4 digits of your credit card and your card information is not stored by us. This information is held on the secure servers of our payment providers. This means your card data is secure and we are not able to bill you multiple times or set up any kind of subscription services such as monthly billing for regular repeat orders.

Once we receive your payment the only transaction we can then perform is a refund.

Whichever payment method you choose you will then be asked to agree to both our Terms and Conditions and our Privacy Policy so that you are fully aware of your rights before you make your purchase. We are fully transparent with our policies for your peace of mind and for the required financial requirements of our payment vendors.

Refunds

In the unlikely event that you are not 100% satisfied with your purchase we offer a 100% money back guarantee. Should our product arrive damaged or faulty, this should be reported to us immediately. Once we receive proof of the complaint or defect, and we have then been given the opportunity to sort out the problem, but been unable to do so, e.g. send a replacement part, we will issue a refund back to you via the payment method that you selected during the checkout.


What is your refund request rate?

We are proud to state that less than 1% of our customers ever request a refund for whatever reason. 

 

Contacting Customer Care

If you have any questions please do not hesitate to contact us. We have a number of links on our website where you can find help regarding pre-sales, orders in processing / shipping and orders that have been received.